This privacy policy outlines the entire information about the personal data processing performed by DIANTUM in relation to the user’s data. To show our commitment with the data protection regulations, DIANTUM permanently makes available information about our privacy policy to the users on this website.
DIANTUM, S.L. (hereinafter, “DIANTUM”) |
NIF: B-84.437.490 |
Calle Lagasca, 95 |
Madrid (28006 – Madrid) |
www.diantum.com |
Depending on the way in which the user uses this website, DIANTUM will need to process personal data, which is generally the following:
- Identifying information (for example, name, surname, language, contact information, etc.).
- Connection, localization and browsing information (in case you interact with us using your mobile, for example).
- Commercial information (for example, whether the user has subscribed to our newsletter).
DIANTUM reminds you that some personal data will be required to access certain features or services of this website, since it is essential in order to be able to provide the service, grant access to the specific feature and/or handle the reason for your contact and manage it at an administrative level.
Depending on how the user interacts with this website, personal data may be processed for the following purposes:
PURPOSE |
INFORMATION |
CUSTOMER SERVICE |
Processing any personal data that is strictly necessary to address the inquiry, request or petition submitted by the user. |
MARKETING |
Personal data will be processed to: • Manage the submission of commercial messages, promotions or newsletters for all those users who have subscribed. |
QUALITY SURVEYS |
Submission of quality services about the products or services being provided. |
The user shall under all circumstances have the responsibility of providing truthful information. Otherwise, DIANTUM may exclude the user from the services for which the user has provided false information, notwithstanding any other suitable legal actions.
The legal basis for the processing of the personal data provided by the user is defined in the following table:
PURPOSE
|
LEGAL BASIS |
CUSTOMER SERVICE |
When the user contacts us through any form available on this website or through any other means of contact published on this website, the legal basis for the processing is the user’s consent.
Additionally, DIANTUM has a legitimate interest to address requests, inquiries or concerns brought by the user, whether via this website or through any existing means of contact with the company, including social the networks in which DIANTUM participates.
If the user contacts DIANTUM to exercise the rights provided for by any legal provision, including claims or inquiries related to DIANTUM’s services or products, the legal basis for such processing is the compliance with legal obligations.
In the event that the data provided by the user is contact information of individual businesspersons or freelancers, the legal basis for the processing is a legitimate interest pursuant to article 19 of Organic Law 3/2018 of December 5, on Protection of Personal Data and Guarantee of Digital Rights, in relation to article 6(1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.
|
MARKETING |
The legal basis for the processing of personal data for marketing purposes is the user’s consent.
In the event that a prior contractual relationship exists with the user, and provided that DIANTUM has obtained the contact information of the recipient in a lawful manner and uses it to send commercial messages related to products or services of its company that are similar to those that initially motivated the contractual relationship with the client, the legal basis will be the legitimate interest, especially in that which pertains to paragraph two of article 21 of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
In the event that the data provided by the user is contact information of individual businesspersons or freelancers, the legal basis for the processing is a legitimate interest pursuant to article 19 of Organic Law 3/2018 of December 5, on Protection of Personal Data and Guarantee of Digital Rights, in relation to article 6(1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.
|
QUALITY SURVEYS |
DIANTUM has a legitimate interest in performing quality surveys among users with the purpose of analyzing the users’ satisfaction with this website, the quality of customer service or in relation to hired products and/or services. |
The duration of personal data retention will depend on the purpose for which it was collected:
PURPOSE |
RETENTION PERIOD |
CUSTOMER SERVICE |
Personal data processed for this purpose will be retained for as long as necessary to address the inquiry, request or petition made by the user. |
MARKETING |
Personal data processed for this purpose will be retained until the users state their intention to no longer receive commercial messages.
In the case of the newsletters, the user may unsubscribe from the service at any moment by clicking on the link contained at the end of the message received by the user via e-mail.
|
QUALITY SURVEYS |
Personal data processed for this purpose will be retained as long as necessary to perform the necessary actions to improve our service, our products or the usability of this website, depending on the reason for the survey, or until DIANTUM anonymizes the collected data. |
The user is hereby informed that DIANTUM will retain the personal data, duly safeguarded, during a period in which civil, commercial, administrative, criminal or fiscal liabilities could arise, pursuant to the laws in effect at any given moment and until the statute of limitations on them has expired. Once these periods have expired, the personal data will be deleted.
DIANTUM informs that, in order to fulfill the purposes stated above, it is necessary for the users’ personal data to be provided to companies related to DIANTUM, as well as companies that support the services that we offer in a capacity of data processors, such as:
- Technology services providers
- Providers of services related to customer care
- Providers of services related to the management of DIANTUM
- Marketing and advertising service providers
In addition, the user is hereby informed that the personal data may be sent to Public Bodies when so required by the laws in effect.
DIANTUM outsources to data processors outside the EU certain functions that are necessary for the provision of the service. In such cases, we inform that the data is transferred while maintaining the safety of the data being processed, since adequate tools are used for the international transfer of the data, such as standard contract clauses and other applicable legal measures to guarantee an adequate level of protection over the personal data.